Terms of service

  •  Introduction

Welcome to HOOLIKE. These Terms of Service ("Terms") govern your use of our website and our LiFePO4 batteries products, which include all software, services, and support provided by HOOLIKE (collectively, the "Services"). By using our Services, you agree to these Terms. If you disagree with these Terms, do not use our Services.

  • Use of Our Services

a. Eligibility: You must be at least 18 years old to use our Services.

b. Compliance: You agree to use our batteries and other products in compliance with all applicable laws and regulations, including safety and environmental regulations.

c. Restrictions: You may not misuse our products in any way that causes damage, danger, or disruption.

  • Account Registration

a. Account Creation: To access certain features of our Services, you may be required to create an account. You agree to provide accurate and current information.

b. Account Responsibility: You are responsible for all activities under your account. Please keep your password confidential.

  • Intellectual Property

All content included on our site, such as text, graphics, logos, button icons, images, and software, is the property of HOOLIKE or its content suppliers and is protected by international copyright and intellectual property laws.

  • Product Information

All information about our products, including specifications, pricing, and availability, may change without notice.

  • Accuracy of information
If a product is out-of-stock or you enter an incomplete or incorrect address, we will contact you via email. If, after 15 days, we do not receive a reply, we will automatically cancel the order and refund your purchase.
  • Cancellation
Customers may request a full refund within 24 hours after placing an order by sending an email to care@hoolike.com. If the cancellation request is submitted within the website's allowed time and before the order is shipped, the cancellation will be processed. Once the order is canceled, we will handle the request within three business days.

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (1.5% for credit card users, 2% for PayPal users, 2.6% for Klarna users).
Orders cannot be canceled after they are shipped.
  • Return Policy
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • Return Address
Address: Strangenhäuschen 26, 52070 Aachen, Germany
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
  • Termination
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
  • Disclaimer of Warranties
Our Services and all products are provided on an "as is" and "as available" basis. HOOLIKE does not guarantee that the Services will function without interruption or errors.
  • Limitation of Liability
In no event shall HOOLIKE, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
  • Indemnity
You agree to defend, indemnify, and hold harmless HOOLIKE and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses.
  • Contact Us
If you have any questions about these Terms, please get in touch with us at care@hoolike.com