Warranty Policy

Thank you for your interest in the products and services of Hoolike. By acquiring the products of Hoolike, you have purchased high quality.
Manufactures, suppliers, or publishers other than hoolike.com, may provide their own warranties to you. Please contact them for further information.
Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.
NOTE: DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
All HOOLIKE products purchased on hoolike.com come with a limited warranty, as shown below. BY USING HOOLIKE PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE HOOLIKE LIMITED WARRANTY.
We provide a limited warranty for purchases on hoolike.com. The warranty period started when the original purchaser received the products.
We work hard to improve the quality of our products. Every product has to undergo a series of thorough inspections before shipped out. Once our product somehow fail to satisfy you, please contact us directly and let us help you.
  • For order placed from official site hoolike.com returns or warranty claims contact care@hoolike.com
1. Warranty
  • All LiFePO4 battery packs come with a 5 years conditional warranty covering defects in materials and workmanship starting from the date of purchase.
1. Within 30 days from the date of purchase, if our products have quality problems and cannot work normally, we can provide refund services.
2. More than 30 days from the date of purchase, and within 1 years, If our product fails to work normally, the consumer need assist us in completing all the battery testing, when we both parties confirm that the product has quality problems, we will replace new products for consumers free of charge.
3. More than 1 years from the date of purchase, and within 3 years, we provide free after-sales service and maintenance services.
4.Please note, shipping costs incurred for warranty services are the responsibility of the buyer
5. If you encounter any problems when using the product, please feel free to contact us through the customer service email (care@hoolike.com), we will provide 24-hour customer service.
6.Please read the product manual carefully before installing and using the product. If the consumer fails to install, use and maintain the product correctly in accordance with the requirements of the instruction manual, which causes serious quality problems in the product, it is not covered by the warranty.
  • All power stations come with 1 year conditional warranty covering defects in materials and workmanship starting from the date of purchase.
1. Within 30 days from the date of purchase, if our products have quality problems and cannot work normally, we can provide refund services.
2. More than 30 days from the date of purchase, and within 3 months, If our product fails to work normally, the consumer need assist us in completing all the battery testing, when we both parties confirm that the product has quality problems, we will replace new products for consumers free of charge.
3. More than 3 months from the date of purchase, and within 1 years, we provide free after-sales service and maintenance services.
4. If you encounter any problems when using the product, please feel free to contact us through the customer service email (care@hoolike.com), we will provide 24-hour customer service.
5. Please read the product manual carefully before using the product. If the consumer fails to use and maintain the product correctly in accordance with the requirements of the instruction manual, which causes serious quality problems in the product, it is not covered by the warranty.
We must ascertain whether the product has gone faulty due to defects in materials/workmanship or misuse/neglect.
Any and all damage caused by depletion of consumable parts, abuse, accident, modifications, unauthorized repairs, neglect, water damage, or any other issue not caused by defects in materials and workmanship is not covered under the warranty.
Precautious
  1. Please use the LiFeP04 battery charger specifically for that purpose.
  2. Do not strike battery with any sharp edge parts, such as Ni-tabs, pins and needles.
  3. Do not immerse the battery in water and seawater.
  4. Do not use or leave the battery near a heat source such as fire or heater.
  5. Do not reverse the position and negative terminals.
  6. Do not connect the battery to an electrical outlet.
  7. Do not throw the battery in fire or heat it and bend it.
  8. Please tighten the battery terminals firmly and use appropriate size wiring, or it can result in overheating and battery damage
  9. Do not connect the positive and negative terminals with metal object.
  10. Do not transport or store the battery together with metal objects such as necklaces, hairpins etc.
  11. Do not directly solder the battery and pierce the battery with a nail or other sharp object.
  12. Do not directly connect the battery to a starter machine, our battery are not designed for starting engines.
Battery Storage Notice
The battery should be stored within the temperature range specified in the product specification. If the storage time exceeds 3 months, it is recommended that you charge the lithium iron phosphate battery. Otherwise, the service life of the battery may be affected. In order to protect the battery, please do not exceed the specified maximum discharge current, and do not be lower than the specified discharge voltage.
When you receive the product, please read the product manual carefully, which contains the installation method, precautions and detailed warranty terms of the product. When you use the battery for the first time, please fully charge it.
Cross-Regional After-Sales Service
Hoolike does not provide a global product warranty, and the warranty service can only be obtained at a designated Hoolike repair center.
To repair the product in an Hoolike repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact Hoolike Support.)
A cross-regional replacement service is not available for different versions of the same product.
The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.
2. Repair Service
2.1 Repair Policy
The date the case was reported shall take precedence. If the product is under warranty, you could request Hoolike to repair your product in the event that it is not functioning as intended.
2.2 Items Required for Repair Service
  1. Valid proof-of-purchase, receipt, or order number for the warranty service is provided.
  2. Picture or video with serial number of product malfunction
  3. If product was shipped and damaged by Hoolike carriers, damage proof is needed.
  4. Repair delivery address will be considered as the purchase delivery address, if there are any changes with delivery address, you need to provide complete address information in advance.
2.3 Warranty Repair Service will not be provided when:
  1. The request for repair is made after the warranty expires.
  2. Damage is found to have been caused by non-manufacturing factors, including but not limited to user error.
  3. Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
  4. Necessary information including model name, serial number, picture or video with serial number of product malfunction not provided.
  5. Report date later than (product received date from Hoolike+ product warranty period) or report date later than product warranty final date;
  6. Purchase date later than the product warranty period.
  7. the date customer reports cases to Hoolike exceeds the case actual occurrence time by 30 calendar days.
  8. The product has not been sent back to Hoolike 15 calendar days after warranty repair confirmation from Hoolike.
  9. Any fault or damage of the product is caused by collision, scorching, or unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
  10. A product is found to have no defects after all appropriate tests are conducted by Hoolike, repair service center authorized by Hoolike.
  11. Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
  12. Damage caused by unauthorized assembling of accessories by customer themselves not in accordance with official instructions or manuals.
  13. Damage caused by unauthorized modification of circuits, and mismatch or misuse of the product.
  14. Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
  15. Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
  16. Products or parts with an altered identification label or from which the identification label has been removed.
  17. When used with third-party components not approved by Hoolike product parameters or certified by Hoolike, used as input or load, damage caused by reliability and compatibility problems occurs.
  18. Proof of damage during transit issued by the carrier cannot be provided.
  19. Other circumstances are not stated in this policy but Hoolike has sufficient proof to refuse.
2.4 Shipping Cost of Repair
Hoolike provides shipping label and covers all the shipping cost for customer during warranty after sale service, as long as Hoolike shipping service available. Losses due to incorrect information will be covered by customer.
2.5 Paid Repair
Paid repair is required for conditions that are not covered by Warranty Repair Service.
  1. The product is out of warranty.
  2. All conditions that do not belong to Warranty Repair Service.
2.6 Quotation criterion of paid repair
  1. Paid repair is required for conditions that are not covered by Warranty Repair Service. Reasonable cost will be charged as following categories:
  2. Spare parts cost: the same part replaced in different repair cases may be quoted different price due to phase or cost of production. Repair center just provides module level repair, but not electronic component level repair, so the quotation price is based on module level.
  3. Labor cost: necessary direct and indirect labor cost, may vary according to labor force market.
  4. Logistics cost: Logistics cost vary in different regions, please inquire locally for details.

3. Replacement Service

3.1 Replacement Policy
The date the case was reported shall take precedence. Replacement applies to Orders placed on official or authorized channels in the United Kingdom and Ireland; you can request a replacement within 30 days after receiving product. The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.
3.2 Returns and Replacement Process
  1. Providing your product has been received and it has been less than 30 calendar days, you can contact the official customer support via:care@hoolike.com.
  2. Our Support Team will determine whether your order is eligible. After confirming your order is eligible, they will give you a Return Material Authorization (RMA) certificate and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.
  3. Please do not return the items without the RMA confirmation from the Hoolike Customer Support Team. For returns without confirmation, the replacement may not be processed.
  4. The delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. If you purchase from official dealers, please show it to the seller with RMA replacement certificate with communication records with Hoolike Customer Support Team. The final resolution is subject to the availability of the replacement items.
3.3 Requirements of Replacements
  1. For product and all accessories, no man-made damages are found;
  2. All accessories and parts need to be sent back to original purchase channel with the main product;
  3. Parts and accessories should be securely packaged for return delivery in order to ensure good condition and to prevent damage during transportation.
3.4 Replacement Service Standards
You could request Replacement Service when meeting one of the following
conditions:
  1. In cases of product shipped by Hoolike and authorized channels, Proof of damage during transit issued by the carrier can be provided;
  2. The product has a serious inconsistency with the original product description in one or more important aspects;
  3. The product has a manufacturing defect.
3.5 Items Required for Replacement Service
  1. Including but not limited to: outer box's serial number, proof of purchase, photo or video proof showing malfunction, etc.
  2. Video of the product issue not caused by non-human factors (product's serial number and no damage on the outer box needs to be recorded).
  3. If product was shipped and damaged by Hoolike carriers, damage proof is needed.
  4. Replacement delivery address will be considered as the purchase delivery address, if there are any changes with delivery address, you need to provide complete address information in advance.
3.6 Shipping Cost of Replacement
If you purchase from hoolike.com, Hoolike provides shipping label and covers all the shipping cost for you during after sale service, as long as Hoolike shipping service available. Losses due to incorrect information will be covered by you.
If you purchase from Hoolike authorized dealers, you might need to pay for the shipping cost to return the product to dealers. Please contact your seller or care@hoolike.com for the shipping cost details.
3.7 Replacement Service may not be provided when:
  1. For sold products, the date the case was reported is more than 30 calendar days from the date when the product was received by you.
  2. The product is returned without confirmation by Hoolike customer service team.
  3. The received product has not been sent back to Hoolike in 15 working days after replacement confirmation from Hoolike.
  4. Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
  5. A product sent to Hoolike for replacement does not include all the original accessories, attachments, and packaging, or it contains items damaged by user error.
  6. A product is found to have no defects after all appropriate tests are conducted byHoolike, and repair service center authorized by Hoolike.
  7. Any fault or damage of the product is caused by collision, scorching, or unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
  8. Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
  9. Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
  10. Proof of damage during transit issued by the carrier cannot be provided.
  11. When used with third-party components not approved by Hoolike product parameters or certified by Hoolike, used as input or load, damage caused by reliability and compatibility problems occurs.
  12. Replacement requirements are not met after product inspection.
Other circumstances are not stated in this policy but Hoolike has sufficient proof to refuse.
What This After-Sales Policy Does NOT Cover
This policy does not cover the following:
  1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.
  2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
  3. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.
  4. Damage caused by a non-authorized service provider.
  5. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
  6. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
  7. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
  8. Products or parts with an altered identification label or from which the identification label has been removed.