Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping at hoolike.com. Hoolike is committed to providing you with exceptional shipping services. Below are the terms and conditions that constitute our shipping policy.
Shipment Processing Time
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All orders are processed within 1-3 business days.
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Orders are not shipped or delivered on weekends or public holidays.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipment Confirmation & Order Tracking
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You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking information will be updated within 48 hours.
Shipment Carriers
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Orders may be shipped from our warehouses in strategic locations globally via our primary shipping carriers, including FedEx, UPS, and USPS.
Shipping Information
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Please ensure that the shipping information you provide is accurate. Hoolike is not responsible for any losses due to incorrect shipping information provided by customers.
VAT Included in Pricing
- The prices displayed include Value Added Tax (VAT), and you will not need to pay any additional tax fees. The seller will handle all tax matters for you.
Damages
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If you receive a damaged order, please contact Hoolike Support within 3 business days at care@hoolike.com.
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While Hoolike is not liable for damages incurred during shipping, we will assist in contacting the shipping carrier to resolve the issue.
Returns Policy
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Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Shipping Costs
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Hoolike ships to many countries worldwide, with shipping times and costs varying by destination:
- Our shipping address: New Cut GmbH Neuenhofstrasse 191 52078 Aachen Germany.
*The shipping time includes the order processing time.
| Abbr | Country | Shipping Time | Shipping Cost |
| CZ | Czech Republic | 5 - 15 Working Days | Free Shipping |
| NL | Netherlands | 5 - 15 Working Days | Free Shipping |
| PL | Poland | 5 - 15 Working Days | Free Shipping |
| DE | Germany | 5 - 15 Working Days | Free Shipping |
| AT | Austria | 5 - 15 Working Days | Free Shipping |
| ES | Spain | 5 - 15 Working Days | Free Shipping |
| FR | France | 5 - 15 Working Days | Free Shipping |
| IE | Ireland | 5 - 15 Working Days | Free Shipping |
| IT | Italy | 5 - 15 Working Days | Free Shipping |
| BE | Belgium | 5 - 15 Working Days | Free Shipping |
| DK | Denmark | 5 - 15 Working Days | Free Shipping |
| FI | Finland | 5 - 15 Working Days | Free Shipping |
| PT | Portugal | 5 - 15 Working Days | Free Shipping |
| SE | Sweden | 5 - 15 Working Days | Free Shipping |
| SK | Slovakia | 5 - 15 Working Days | Free Shipping |
| GB | Britain | 5 - 15 Working Days | Free Shipping |
| CH | Switzerland | 5 - 15 Working Days | Free Shipping |
| NO | Norway | 5 - 15 Working Days | Free Shipping |
| GR | Greece | 5 - 15 Working Days | Free Shipping |
| RO | Romania | 5 - 15 Working Days | Free Shipping |
| MA | Morocco | 5 - 15 Working Days | Free Shipping |
Shipping Support
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For any order and shipping-related inquiries, please contact us at care@hoolike.com
After-Sale Service Contact
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Email: care@hoolike.com